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E-Government Services
The Digital Government Services Division within GITA is responsible for
developing strategies and deploying accessible, reliable and cost-effective
digital government services to Arizona government entities. A full
complement of services is available to meet the requirements of large and
small agencies.
The centerpiece of GITA's e-Government service offering is the State of
Arizona web portal, www.AZ.gov. With
oversight and management provided by GITA, the State web portal provides
application development, web site development, hosting and support services
for State and local government agencies.
Additional GITA e-government services include digital government readiness
consultation, extensive webmaster tools, .gov domain registration and a
Notice of Intent (NOI) approval process for agency web-based initiatives.
State of Arizona Web Portal
The State of Arizona Web Portal, www.AZ.gov,
is an award-winning web site providing citizens, businesses and other
government entities with faster, easier and more intuitive access to
government. In addition to providing a convenient one stop access to
government information the State web portal provides custom application
development, web site development, hosting and support services for State
and local government agencies. Through a unique funding model the portal is
often able to underwrite the costs associated with these services.
Approximately 75 agencies, boards and commissions utilize at least one
service offered by the portal.
The portal is a key enabler to accelerate and enhance the on-line presence
of any agency. Applications specializing in the following disciplines have
been developed and deployed.
• Licensing and permitting
• Inter/intra-governmental data sharing
• Public access to government information
• Core utility services such as:
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• Credit card processing capabilities that are seamlessly integrated
with the State accounting system,
• A secure access control component that supports easily integrates
with almost any web-based application,
• GIS (Geographic Information Systems) processing and,
• A custom Google search engine appliance that can be easily
integrated into an agency’s existing web site.
These and other infrastructure components provide agencies with the ability
to develop applications without the additional development and maintenance
costs associated with such services. This common infrastructure simplifies
the development, implementation and maintenance of online services -
ultimately resulting in costs-savings to agencies.
The State has selected NIC, Inc (www.nicusa.com)
to manage the web portal under contract EPS070078-1-A1. The web portal
contract provides a solid foundation for agencies to deliver leading
e-government applications and services to their constituents.
Using the Contract:
1. The agency contacts the State Web Portal Manager to discuss contract
applicability for the request,
2. A requirements review is conducted:
– Meet with the agency customer to identify and clarify the
requirements,
3. NIC issues a project charter:
– Identify costs (if any), hours, roles, deliverables, etc.
– Obtain approval from Agency and GITA,
4. Work begins!
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Digital Government Readiness Consultation
GITA works with agencies to move their business processes on-line. Agencies
interested in moving a business function on-line must consider potential
impact from multiple perspectives. Many functions at any given agency are
candidates for e-enablement and some projects require a minimal amount of
effort and return a significant amount of customer satisfaction and/or
agency savings. GITA and the State web portal vendor can provide assistance
by offering lessons learned from other e-government projects. Because
Arizona's web portal vendor operates web portals for twenty other states
they have a significant knowledge base of best practices and successful
projects implemented across the country. Contact the GITA Digital Government
Services Manager for more information.
.gov Domain Registration
In an effort to standardize web and e-mail addresses, State agencies are
encouraged to move to a second level
.gov domain name.
This assures citizens that they are accessing official government websites,
and often times, the website address is shorter and more recognizable.
Examples: azdes.gov, azag.gov, azgita.gov, etc.
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Webmaster Tools
GITA provides assistance for agencies to meet State standards for website
development. A
Style guide and templates are available to ensure common look and
feel among agency websites. There are several
web standards
and policies in place that provide direction on achieving a common
look and feel and to incorporate website accessibility and usability.
GITA offers a
Google search appliance for agency use at no cost that provides
users with a trusted tool for finding information quickly. Webmaster
assistance is offered to help achieve the State’s standards. As
needed, ongoing education and outreach is provided to share information, and
provide training and additional tools that will help agencies meet their
website development goals.
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Notice of Intent (NOI) Process
The
NOI process is intended
to ensure that agencies are employing cost efficient means in deploying all
web-related services, evaluating the services offered through the AZ.gov
Portal, adhering to statewide P350 NOI policy as published and maintaining a
consistent look and feel in their website designs. An NOI must always
be submitted to and reviewed by GITA before any money is expended on web
development.
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